We only sell the highest quality products and want YOU to be satisfied with your order! If you are unhappy with your order for any reason within 30 days, we've got you covered. Don't like the color? We will find one you do! Need a different size soft bait or jig head? We can help with that!
Orders submitted by 1pm (EST) are processed and shipped via USPS within 1 business day!
Additional processing and shipping time may occur during peak shopping times, or if there is an issue with the address- in which case we will contact you immediately for correction.
We may not be perfect, but we strive for perfection!
Lunker City business hours are Monday through Friday 8am - 4pm EST and are closed on federal holidays.
- Shipping within the US (lower 48 states) is a flat rate of $2.99, orders over $50 are FREE USPS Priority Shipping.
- Canadian shipping starts at only $9.50.
- International shipping also starts at $9.50.
Express and Express International shipping options are also available at checkout.
Standard shipping takes an average of 2-4 business days in transit after order processing.
Priority Shipping takes 1-3 business days in transit after order processing. Shipment timeline is determined by USPS and is not guaranteed and may take longer during peak Holiday shopping times.
International shipping time is determined by your local customs office. Packages typically take 7-21 business days to arrive. Lunker City is not responsible for any taxes, duties, import fees, or shipping fees assessed by your customs or local postal service. Please check with your local customs and postal service to determine if there will be any additional fees before ordering.
For lost or delayed packages - Order tracking is built into your shipping confirmation email. Lunker City will assist to the best of our abilities to track and locate packages, but most matters can be resolved quickly with your local post office. If a package is 4 or more business days late and your local USPS has failed to give a current location or updated delivery estimate, we will re-ship your package at no charge to you. We just ask that if/when a second package arrives that you refuse delivery and return to sender.
Our goal is to create lifelong customers who confidently use and fish with our products in any and all environments. If you have any concerns about your order, are not happy for any reason, or just want to tell us how awesome our products are, please Contact Us, e-mail us at Orderdesk@LunkerCity.com, or call 1-203-234-3474. Our office hours are Monday - Friday 8am - 4pm (EST). If we are busy assisting another customer, please leave a message and we will return your phone call as soon as we can.